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Below you will find frequently asked questions about our weddings.
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Before the Wedding
Q: How closely will you work with our wedding coordinator?
A: As closely as you want us to! While some of our couples ask us to work exclusively with their wedding coordinator, most prefer having personal contact with their photographer. We will do whatever feels most comfortable for you.
Q: What if I don't have a wedding coordinator yet?
A: We are happy to work directly with you until you find a wedding coordinator. If you decide not to have one for your wedding day, we'll ask that you appoint someone to know your schedule and make sure we don't miss out on a special moment.
Q: How do I reserve your photography services for my wedding date?
A: Fill out our contact form below or call us for availability at 949.735.7603.
Q: Do you provide a contract for your photography services?
A: Yes we do. Once we confirm your wedding date and you select one of our packages, we will send you a contract that you can review and sign electronically.
Q: Do I need to pay in full before my wedding day?
A: Yes. Full payment must be made 3 days before your wedding day.
Q: Do I need a deposit to reserve my wedding date?
A: Yes. There is a 25% non-refundable deposit required to reserve your date.
Q: Do you offer payment plans?
A: Yes we do. We offer flexible payment plans according to your package of choice.
Q: Can I pay with a credit card?
A: Yes. Once you have chosen your preferred wedding package, we'll send you an invoice with an option to pay online. We accept Visa, Mastercard, Discover and American Express.
Q: Can I pay with a check?
A: Yes. Please send your check to the address that's provided on your invoice. Once your check clears we'll send you a receipt with the amount indicated on your check.
Q: What happens if my check bounces?
A: We advise our clients to check with their bank to ensure that proper funds are available to cover the amount you are paying. There is a $100 fee for all checks that bounce.
Q: Do you charge tax?
A: We are required to collect sales tax for all services and sales generated through our studio.
Q: What happens if I decide to cancel my wedding day?
A: Although we don't like to see anyone go through that experience, wedding cancellations do happen. You have 3 days before your wedding date to cancel your photography services and receive a 50% refund on the full amount of the package you chose. Your 50% will be refunded within 30 days of your wedding cancellation to the card that was used to make the payments.
Q: If I decide to cancel my wedding date, why do I only receive a 50% refund?
A: The 50% fee covers all services rendered up to that point.
Q: What if I use a check to pay for your photography services and need to cancel my wedding?
A: If you use a check to make your payments, we'll issue a check with a 50% refund to the name from which the check was issued within 30 days of your cancellation.
Q: Are you available to meet in person to discuss additional details?
A: Yes. We encourage all our clients to meet with us at least once in person to go through as many details as possible. This may take 1 to 2 hours depending on the amount of information we need to discuss.
Q: What if I am too busy to meet in person?
A: Not a problem. If you prefer, we can make an appointment to talk about all your details over the phone.
Q: What if I still have questions after we meet or talk on the phone?
A: You can always call us during our business hours, Monday through Friday 9 am to 5 pm. If we are in the office we'll be glad to answer any additional questions. If we are unable to answer your call, please leave your name, phone number and the reason for your call and we'll call you back as soon as we can. If you prefer you can also email us your questions: email@example.com
Q: Can we text you our questions?
A: Due to the complexity of some questions, we ask all our clients to either call us during business hours Monday to Friday, 9 am to 5 pm, or email us at firstname.lastname@example.org
Q: Do you have liability insurance?
A: Yes we do. We can provide our certificate of liability insurance upon request.
Q: Why is liability insurance important?
A: Liability insurance protects you, your guests and the photographer in case of an accident or damage to personal property or personal injury caused by the photographer or gear used to photograph your wedding.
During The Wedding
Q: What is your estimated time of arrival?
A: We arrive one hour before we are scheduled to arrive. This gives us time to prep our gear and scout best locations for certain shots.
Q: Do you have an additional crew that accompanies you?
A: Depending on the package of your choice we often have one or two assistants that will help us carry additional equipment. We will disclose in advance if an additional crew will be present.
Q: We have a big family. Can you photograph them all together?
A: We carry different lenses in our gear that allow us to photograph a big group.
Q: Our family is complicated. How do we address those dynamics?
A: We will provide you with a questionnaire in advance so you can share any necessary details with our team.
Q: How do you know what to photograph next?
A: With the help of your wedding coordinator and your schedule for the day, we will be prepared to photograph each special moment.
After the Wedding
Q: How long does it take to receive our photographs?
A: You can expect your photos 30 days after your wedding date.
Q: Is there a way to have my photographs delivered sooner?
A: We can expedite your delivery process to two weeks for a $500 fee.
Q: Can you deliver my photographs in a week?
A: We can expedite your delivery process to one week for a $1000 fee.
Q: How will my photographs be delivered?
A: Your photographs will be delivered through a personal password-protected online gallery, where you will be able to download your full-resolution photos.
Q: How many photographs will I receive?
A: The amount of photographs you receive depends on the package you choose. The more hours you purchase, the more photographs you will receive.
Q: Which type of files do we receive with our purchase?
A: You will receive High-Resolution JPG files, which you can use to make prints.
Q: Do you give us the Original RAW files?
A: RAW files are not available to our clients. RAW files are used for our studio to polish your photographs and offer you the best possible images.
Q: Do we own the rights to our Wedding Photographs?
A: You will be given a license for personal use to print and post on social media, but Starek Photography owns the rights to all photos taken through our studio.
Q: Why are my photos taking a long time to upload to my social media?
A: The photographs that you receive are High-resolution JPG files and are large files for most social media platforms.
Q: Can we get a copy of our photos resized for social media?
A: We can optimize all your wedding photographs for social media for an additional $500 fee. That way, they will be ready for you to post them as soon as you receive them.
If you have additional questions, don't hesitate to reach out. Call us during our business hours Monday through Friday 9 am - 5 pm at 949.735.7603 or email us at email@example.com
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Irvine, CA 92604